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Ticketing

How do I purchase tickets?

You can purchase tickets online 24 hours a day at www.TheOldGlobe.org.

Click here to purchase tickets.

Tickets are also available by phone at (619) 23-GLOBE (234-5623), or by visiting the Box Office. Hours: Mondays: Closed; Tuesday-Sunday: 12:00 p.m. - Final performance time; closed some holidays.

Can I get a discount on tickets?

We offer a limited number of $29 tickets for most performances. These tickets are purchased on a first-come first-served basis and are available as soon as single tickets go on sale. Discounts are also available for most performances for active duty military, senior citizens and students with valid I.D. For more information, contact Ticket Services at (619) 23-GLOBE (234-5623).

Are there any additional fees/charges when purchasing tickets?

There are no additional charges for subscribers or donors, or when buying tickets in person at the Box Office (prices subject to change). There is a $3.50 per ticket handling fee for phone orders and online purchases. 

How can I replace my lost or stolen tickets?

The Box Office can reprint your tickets as long as they were purchased directly from The Old Globe. Tickets obtained through a third party cannot be replaced. Lost tickets cannot be exchanged. Cash payments cannot be traced; therefore, we are unable to offer refunds or reprints for cash payments

How can I find out when tickets will go on sale for a particular show?

Call the Box Office at (619) 23-GLOBE (234-5623), or visit us online. We will post that information as soon as it is announced.

Where and when can I pick up my tickets from Will Call?

Tickets can be picked up at the Box Office any time after the order is placed. If your performance is more than ten days away, we can mail your tickets to you. Early pick-up is recommended to avoid lines. Please have the credit card used for purchase ready when picking up tickets

What is the policy on exchanging tickets?

Need to exchange your tickets to a performance? The Old Globe is happy to help! As a subscriber, simply call the Box Office at 619-23-GLOBE (234-5623) at least 24 hours prior to the time printed on your ticket and we will find another performance of the same show that works with your schedule. All exchanges are free. However, if you exchange into a higher priced performance or into a higher priced seating section, upgrade fees do apply (sorry, no refunds).

Not a subscriber? Non-subscribers may also exchange tickets for a $3 per ticket exchange fee, plus applicable upgrade fees. You can exchange your tickets in person at our Box Office or by fax (see below). Phone exchanges are not available for non-subscribers.

You can also request a ticket exchange via fax. Simply cut your tickets in half, tape to a piece of paper, make a photo copy and fax to (619) 231-6752. Please include an option of at least two new performance dates to exchange, as well as your name, address, telephone number and credit card with expiration date if additional fees apply. We will call you and confirm your fax within 24 hours.

Subscribers: Last minute change of plans? We can’t offer you an exchange after the 24-hour deadline, but please give us a call and we’ll let you know what other choices are available. We look forward to seeing you at the theatre. Non-subscribers: this option not available.

Can I have seats held for me until I can come down and pay for them?

All ticket reservations must be paid for in full at the time of the order.

How many tickets do I have to purchase to qualify for group rates?

Groups must be of 10 or more people to qualify for group rates. For Dr. Seuss’ How the Grinch Stole Christmas!, groups must be 15 or more to qualify for discounts.  Some restrictions apply. More information on group tickets can be found here.

How do I purchase group tickets?

Group and educational tickets may be arranged by calling (619) 238-0043 x2408 or by emailing Groups@TheOldGlobe.org. More information on group tickets can be found here.

Do you sell wheelchair accessible seating? Where are they located?

We have accessible wheelchair seating in all three of our theatres. Please contact Ticket Services at (619) 23-GLOBE (234-5623) and we will review your options.

Performance

Are children allowed to attend the shows?

Children under the age of five are not permitted, except for Dr. Seuss' How the Grinch Stole Christmas!, for which the minimum age is three years old (with 11:00 a.m. performances available for all ages, including children 0-2*). Each individual attending the show must have a ticket for admission.

There are sometimes content advisories listed for strong language or adult content.  Parents are advised to contact the box office with any questions about production content that may affect suitability for children.

* For The Grinch, all ages are permitted at the 10:30 a.m. sensory-friendly and 11:00 a.m. matinee performances. Regardless of age, each audience member must have a ticket.  Children under the age of two sitting in a lap are free but must obtain a free “lap ticket” from the Box Office.

Are there special services for the hearing impaired?

For the convenience of our hard of hearing and hearing-impaired patrons, The Old Globe has an Assistive Listening System in all three theatres. A limited number of the lightweight headsets, as well as induction neck loops, may be obtained from the house manager prior to performances.

Is there late seating?

Although we understand parking is often at a premium, the seating of latecomers is extremely disruptive.  Latecomers may be given an alternative seating location, and will be seated at an appropriate interval in the performance. 

May I bring food into the theatre?

In order to keep our theatres clean, no food is allowed in the theatre. However, prior to the show you may picnic on the Plaza lawn or eat at the tables in the Stephen and Mary Birch Pavilion adjacent to Lady Carolyn's Pub. Covered beverages are allowed in the Old Globe Theatre and Lowell Davies Festival Theatre only.  No beverages are permitted in the Sheryl and Harvey White Theatre. 

I have tickets for the outdoor stage. What if it rains?

In over 30 years of performing outdoors in the Lowell Davies Festival Theatre, The Old Globe has almost never needed to cancel a performance due to rain, even when the weather forecast made rain appear likely.  The decision to cancel a performance is made moments prior to curtain time. If the show is cancelled, we will exchange your tickets for another performance of that show. Remember, it may not be raining here when it is raining in your area. Old Globe Theatre and Sheryl and Harvey White Theatre shows are performed rain or shine.

Does it get cold in the outdoor stage?

The evening performances can be chilly in the Lowell Davies Festival Theatre. We recommend bringing a jacket. Additionally, blankets can be rented at the door for a small fee.

Are electronic devices and cameras allowed?

Due to copyright laws and union regulations, and for the safety of the cast members, stage crew, and the enjoyment of other guests, no photography (flash or no flash) or recording of any kind is permitted during performances. Please remember to silence all digital watches, electronic devices, and phones prior to entering the theatre.

How long are most performances?

Performance times vary for each show. Some are as short as 75 minutes; most range from 2 to 2 1/2 hours with one 15-minute intermission. For the running time of a particular show, contact our Box Office at (619) 23-GLOBE (234-5623).

Are program books available?

Programs are provided free of charge at all performances.

When do the doors open prior to each performance?

The doors open approximately 30 minutes before the scheduled performance time.

Parking/Transportation

What are the parking options?

There are three main lots near the Globe: the Alcazar Lot, the Organ Pavilion Lot, and the Village Place lot. Each lot is within walking distance of the Old Globe.

However, Balboa Park is a popular local and tourist destination year round. We strongly encourage all theatre patrons to arrive at least one hour prior to curtain to secure parking.

Please refer to our Directions & Parking page for more details and map of Balboa Park.

In addition, a valet option is available for evening performances at the San Diego Zoo’s employee parking structure, accessible from Old Globe Way via Village Place.  This valet option must be pre-purchased from the Box Office at least 48 hours prior to performance, for $20 per vehicle per evening. More information on valet parking here.

Is there any temporary parking?

If you are just coming to purchase tickets or pick up tickets, there is a 10-minute loading zone adjacent to the theatres. It is accessed by turning into Balboa Park on Village Place from Park Boulevard, and turning West on Old Globe Way. Proceed past the “Authorized Vehicles” sign until you arrive at the theatre.

How can I get a taxi after the show?

There is a courtesy phone on the exterior wall of the Box Office with several taxi company phone numbers for patrons to arrange taxi service.

Is there any free transportation?

The Balboa Park Tram operates within the park from 9:00 a.m. - 6:00 p.m. daily from November 1 through May 31, and 9:00 a.m. – 8:00 p.m. from June 1 through October 31. This free tram provides access to Balboa Park from Tram Central at the Inspiration Point Lot (east of Park Blvd. at Presidents Way) to a drop-off station at the Plaza de Panama.  More information can be found here or by calling the Visitor Center at (619) 239-0512. 

Miscellaneous

When is the gift shop open?

The Helen Edison Gift Shop is open on weeknight performance days, one our prior to showtime through intermission and weekends from noon through evening intermission. Summer hours may vary. 

Where is the Lipinsky Family Suite, and may I have access to it?

The Lipinsky Family Suite is located in the Plaza, adjacent to the Gift Shop. It is available for our donors at the Circle Patron level or higher. If you are interested in becoming a Circle Patron, please contact Matthew B. Williams, Major Gifts Associate at (619) 231-1941 x2350 or email mwilliams@TheOldGlobe.org.

I have recently moved. How do I change my address in the Globe records?

Please notify Ticket Services so our records may be updated. Phone (619) 23-GLOBE (234-5623) during business hours or mail your change of address to: Ticket Services. The Old Globe, P.O. Box 122171, San Diego CA 92112-2171, or e-mail Tickets@TheOldGlobe.org.

How do I get on your mailing list to receive the season brochures?

Call (619) 23-GLOBE (234-5623) during business hours; e-mail us at Tickets@TheOldGlobe.org; or mail your request to: Ticket Services, The Old Globe, P.O. Box 122171, San Diego CA 92112-2171.

You may sign up for our email newsletter here.

Can I purchase gift certificates? What can I purchase with them?

The Old Globe offers gift certificates in any denomination that can be used to purchase tickets, as well as items at the Globe Gift Shop and Lady Carolyn's Pub. Gift certificates may be purchased online here or by contacting Ticket Services at (619) 23-GLOBE (234-5623), during business hours.

Can I rent Costumes?

Some Old Globe costumes are available for rental. For more information, please call our costume shop at (619) 231-1941 x2655.

I am unable to view the web page because of my browser settings, what can I do?

We recommend using the most current version of your browser and suggest using Internet Explorer or Firefox. Cookies will need to be enabled, and we suggest setting your browser to 128-bit encryption. A firewall may interfere with your card processing. If you experience any difficulties with your order, please call Ticket Services at (619) 23-GLOBE (234-5623) to confirm your order.

What educational programs are offered?

The Old Globe offers a variety of educational programs for children and adults throughout the year. For more information please visit the Arts Engagement page.

Are there opportunities available to go behind the scenes?

Behind the scenes tours of all three theatres and Globe shops are available on selected Saturdays and Sundays at 10:30 a.m. More information here. For reservations, please email GlobeLearning@TheOldGlobe.org.

Is there a lost and found?

If you have misplaced a personal item while at the theatre, please contact the Box Office or Security as soon as possible.  If we are unable to locate your item, we’ll happily take down your contact information and a description of the item and contact you if it is found.  The Old Globe does not assume liability for items left behind on the premises.