Frequently Asked Questions
Ticketing
Q: How do I purchase tickets?
You can purchase tickets online 24 hours a day at www.TheOldGlobe.org.
Click here to purchase tickets.
Tickets are also available by phone at (619) 23-GLOBE (234-5623) x1, or by visiting the Ticket Services Office. Hours: open daily at noon, closing 15 minutes after last curtain (non-performance days, noon - 6pm), closed some holidays.
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Q: Can I get a discount on tickets?
We offer a limited number of $29 tickets for select performances. These tickets are purchased on a first-come first-served basis and are available as soon as single tickets go on sale. Discounts are also available for most performances for active duty military, senior citizens and students with valid I.D.
For more information, contact Globe Ticket Services at (619) 23-GLOBE (234-5623) x1.
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Q: Are there any additional fees/charges when purchasing tickets?
There are no additional charges for subscribers or donors, or when buying tickets in person at the Ticket Services Office (prices subject to change). There is a $3.00 per ticket handling fee up to $12 per order for phone orders. A $3.00 per ticket handling fee is also applied to all on-line purchases.
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Q: How can I replace my lost or stolen tickets?
The Ticket Services Office can reprint your tickets as long as they were purchased directly from The Old Globe. Tickets purchased through a third party cannot be replaced. Lost tickets cannot be exchanged. Cash payments cannot be traced; therefore, we are unable to offer refunds or reprints for cash payments.
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Q: How can I find out when tickets will go on sale for a particular show?
Call the Ticket Services Office at (619) 23-GLOBE (234-5623) x1, or visit us online. We will post that information as soon as it is announced.
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Q: Where and when can I pick up my tickets from Will Call?
Tickets can be picked up at the Ticket Services Office anytime after the order is placed. If your performance is more than ten days away, we can mail your tickets to you. Early pick-up is recommended to avoid lines. Please have the credit card used for purchase ready when picking up tickets.
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Q: What is the policy on exchanging tickets?
Need to exchange your tickets to a performance? The Old Globe is happy to help! As a subscriber, simply call the Ticket Services Department at 619-23-GLOBE (619-234-5623) at least 24 hours prior to the time printed on your ticket and we will find another performance of the same show that works with your schedule. All exchanges are free. However, if you exchange into a higher priced performance, upgrade fees do apply (sorry, no refunds).
Not a subscriber? Non-subscribers may also exchange tickets for a $3 per ticket exchange fee, plus applicable upgrade fees. You can exchange your tickets in person at our box poffice (open noon daily) or by fax (see below). Sorry – phone exchanges are a benefit of subscribing.
You can also request a ticket exchange via fax. Simply cut your tickets in half, tape to a piece of paper, make a photo copy and fax to 619-231-6752. Please include an option of at least two new performance dates to exchange, as well as your name, address, telephone number and credit card with expiration date if additional fees apply. We will call you and confirm your fax within 24 hours.
Subscribers: Last minute change of plans? We can’t offer you an exchange after the 24-hour deadline, but please give us a call and we’ll let you know what other choices are available. We look forward to seeing you at the theatre. Non-subscribers: this option not available.
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Q: How many tickets do I have to purchase to qualify for group rates?
Groups must be of 15 or more people to qualify for the group rates. Some restrictions apply.
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Q: How do I purchase group tickets?
Group and educational tickets may be arranged by calling (619) 231-1941 x2408 or by e-mailing groups@theoldglobe.org.
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Performance
Q: Are children allowed to attend the shows?
Children under the age of five are not permitted, with an exception to Dr. Seuss' How the Grinch Stole Christmas!, for which the minimum age is three years old. Each individual attending the show must have a ticket for admission.
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Q: Are there special services for the hearing impaired?
The Old Globe has installed the Direct Ear Listening System in the Old Globe Theatre. Headsets may be obtained prior to the performance from the house manager by providing an ID card. Unfortunately, the Direct Ear Listening System in not available in the Cassius Carter Centre Stage, Lowell Davies Festival Stage or the Spreckels Theatre.
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Q: Can I bring food into the theatre?
In order to keep our theatres clean, we allow no food in the theatre. However, prior to the show you may picnic on the plaza lawn or eat at the tables in Lady Carolyn's Pub.
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Q: I have tickets for the outdoor stage. What if it rains?
The decision to cancel a show due to rain is made moments prior to the show. If the show is cancelled, we will exchange your tickets for another performance of that show. Remember, it may not be raining here when it is raining in your area. The Old Globe and Carter shows are staged rain or shine.
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Q: Are photography or recording devices allowed?
For the safety of the cast members, stage crew and the enjoyment of other patrons, no photography (flash or no flash) and/or recording devices are permitted during the production.
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Q: How many seats are there in each of your theatres?
The Old Globe holds between 580 and 620 seats (varies from production to production). The Cassius Carter Theatre seats 225, and the Lowell Davies Festival Theatre seats 612. The Spreckels Theatre has 1,334 seats.
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Q: Does it get cold in the outdoor stage?
The evening performances can be chilly in the Lowell Davies Festival Theatre. We recommend bringing a jacket. Additionally, blankets can be rented at the door for a small fee.
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Q: Can I have seats held for me until I can come down and pay for them?
All ticket reservations must be paid for in full at the time of the order.
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Q: Do you sell wheel chair-accessible seating? Where are they located?
We have accessible wheel chair seating in all three of our theatres. Please contact Ticket Services at (619) 23-GLOBE (234-5623) x1 and we will review your options.
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Q: How long are most performances?
Performance times vary for each show. Some are as short as 90 minutes; most range from 2 to 2 1/2 hours with a 15 minute intermission. For the running time of a particular show, contact our Ticket Services department at (619) 23-GLOBE (234-5623).
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Q: Are program books available?
Programs are provided free of charge at all performances.
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Q: When do the doors open prior to each performance?
The doors open approximately 30 minutes before the scheduled performance time.
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Parking/Transportation
Q: What are the parking options?
There are three main lots near the theatre: The Alcazar Lot, The Organ Pavilion Lot, and the Village Place lot. Each lot is within walking distance of the Old Globe.
However, Balboa Park is a popular local and tourist destination year round. We strongly encourage all theatre patrons to arrive at least one hour prior to curtain to secure parking.
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Q: Is there any temporary parking?
If you are just coming to purchase tickets or pick up tickets, there is a 10-minute loading zone adjacent to the theatres. It is accessed by turning into Balboa Park on Village Place from Park Boulevard, and turning West on Old Globe Way.
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Q: How can I get a taxi after the show?
There is a courtesy phone on the exterior wall of the Ticket Services Office with several taxi company phone numbers for patrons to arrange taxi service.
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Q: Is there any free transportation?
Within Balboa Park, the Balboa Tram is available to all guests from 8:15am to 6:30pm seven days a week. Summer hours vary. For more information, contact the Balboa Park Visitor's Center at (619) 239-0512.
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Miscellaneous
Q: When is the gift shop open?
The gift shop is open on performance days, Tuesday-Friday, 6:30pm through intermission; Saturday and Sunday, noon through evening intermission. Summer hours may vary. For additional information, call (619) 231 1941 x2082
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Q: Where is the Lipinsky Family Suite, and may I have access to it?
This Lipinsky Family Suite is located in the Plaza, adjacent to the Gift Shop. It is available for our donors at the Circle Patron level or higher. If you are interested in becoming eligible for access to the Lipinsky Family Suite, please contact the Old Globe's Development Department at (619) 231-1941.
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Q: I have recently moved. How do I change my address in the Globe records?
Please notify Ticket Services so our records may be updated. Phone (619) 23-GLOBE (234-5623) during business hours or mail your change of address to: Ticket Services. The Old Globe, P.O. Box 122171, San Diego CA 92112-2171. Or e-mail tickets@TheOldGlobe.org.
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Q: How do I get on your mailing list to receive the season brochures?
Phone 23-GLOBE (234-5623) x1 during business hours; e-mail us at tickets@TheOldGlobe.org; or mail your request to: Ticket Services, The Old Globe, P.O. Box 122171, San Diego CA 92112-2171.
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Q: Can I purchase gift certificates? What can I purchase with them?
The Old Globe offers gift certificates in any denomination that can be used to purchase tickets, as well as items at the Globe Gift Shop and Lady Carolyn's Pub. For further information, please call (619) 23-GLOBE (234-5623), during the following hours: open daily at noon, closing 15 minutes after last curtain (non-performance days, noon - 6pm), closed holidays.
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Q: Can I rent Costumes?
Some Old Globe costumes are available for rental. For more information, please call our costume shop at (619) 231-1941, x2655
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Q: I am unable to view the web page because of my browser settings, what can I do?
We recommend using the most current version of your browser and suggest using Internet Explorer or Netscape Navigator. Cookies will need to be enabled, and we suggest setting your browser to 128-bit encryption. A firewall may interfere with your card processing. If you experience any difficulties with your order, please call Ticket Services at (619) 23-GLOBE (234-5623) to confirm your order.
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Q: What educational programs are offered?
The Old Globe offers a variety of educational programs for children and adults throughout the year. For more information on any of these programs, please contact our Education Department at (619) 231-1941, x2144, or go to the Education section for more information.
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Q: Are there opportunities available to go behind the scenes?
Backstage tours of all three theatres, the Globe shops, and the Plaza are available on selected Saturdays and Sundays at 10:30 am. Adults, $5; Seniors and Students, $2. There is no charge for Subscribers and Donors. For information and reservations, please call (619) 231-1941, x2142.
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